Return & Refund Policy

Full Refund including Shipping Charges:
  1. The Order is not processed.
  2. The order is in process and being packed but not left our premises for Courier Handover.
  3. If the customer informs us of faulty products (within 5 days upon receipt for the order) and returns the products by their own.
  4. If a parcel is lost in transit


Full Refund without Shipping Charges:
  1. If an order is processed for delivery and then returned to us for a refund.
  2. If the customer informs us immediately upon receipt for the order (within 2 days) and returns the products in an unused and in the original packing.
  3. If parcel fails to be delivered to the customer, it is usually returned to us and we can refund after deducting shipping cost.
  4. We cannot refund or replace parcels that were not delivered because they were not picked up in time, or if we were given a wrong address.
  5. If a customer is entitled to a refund from us, we will process the refund through cash deposit/NEFT.


Special Case
If you find the product is not as ordered such orders are entitled to a refund full refund only after investigation or we will re-dispatch without shipping Cost.

Please contact us at sales@edutrang.com for any refund related issues. Refunds are initiated in 1-7 Business days after the refund claim is agreed by us. And may require upto 1-10 Business days to reflect in the customer’s account.

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